Orchid Pub Group
Orchid have over 200 pubs and restaurants located across the UK. Their portfolio includes a range of local pubs, traditional carveries and modern pizza bars. They joined the Mitchells & Butlers Group in late 2014.
Since 2011 Orchid’s staff have had access to Acoura’s innovative web enabled solution for paperless, real-time reporting of on-site accidents and incidents. Following submission, our teams manage all of their incidents by providing guidance and support to managers, following up with customers and insurers before analysing causes and wider trends.
By working together to address the issues Orchid’s pubs face on a day-to-day basis the group have seen a 50% reduction in the number of accidents on their premises over their last three years.
These results have helped increase safety levels at Orchid’s pubs, with the resulting benefits including less staff sickness time, fewer complaints and less management time dedicated to dealing with incidents.
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