The Paralympic Legacy

10 September, 2012
Pat Perry

Surely one of the most important legacies that the Paralympics will leave us is a heightened awareness and a better understanding of people with disabilities and the challenges they face. The Equality Act 2010 is the legislation on inequality and discrimination.

It came into force in October 2010 and replaced a whole raft of earlier legislation covering age discrimination, race discrimination, sex discrimination, harassment, disability discrimination, religious discrimination.

In terms of ensuring you comply with the Act, Perry Scott Nash Executive Chairman, Pat Perry, has provided some advice:

"The first step in planning to meet the needs of your disabled customers, is to put yourself in their position" said Pat, adding...

"Here are a few thoughts to get you started:

Don't stereotype, disability can come in all forms, obvious and less obvious, with needs ranging from access issues for wheelchair users, to correct signage for those that are visually impaired.

Seek help from the community, ask what they require, most of all, don't assume.

Ensure a positive policy to serving people with disabilities and be inclusive.

Train staff in the law and disability etiquette and take complaints seriously - don't inflame a situation by patronizing the person, it's an obvious point, but make sure your staff don't overlook it. Most issues are resolved at the time if handled correctly and sympathetically.

If a complaint is made make sure people are aware of the complaint handling procedure and provide considered and swift feedback on your investigations.

The key points are: Training, Procedures and Empathy along with effective modifications and resolutions."

For further information and advice Contact Us.

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